11bad Privacy Policy

01 Introduction

11bad.app treats your privacy as a top priority. We believe your personal data belongs to you — protecting it is our responsibility. That is why 11bad uses modern technology at every step to ensure the security of your information.

This Privacy Policy explains what data we collect, why we collect it, how we use it, and how long we retain it. By registering or logging in to 11bad, you consent to this policy.

02 What Data We Collect

11bad collects only the information that is strictly necessary. We do not ask for anything beyond that. Below is a breakdown of the data we collect:

03 How We Collect Information

11bad collects information through various methods. Here is what you should know about each:

• Direct Collection: Information you provide during registration, login, deposit, or withdrawal.
• Automated Collection: Through cookies and tracking technologies while you use the platform.
• From Third Parties: Limited data from payment processors or KYC verification providers.
• Device Information: The operating system and version of your device while using the app.
• Location Data: IP-based data only, used to approximate your location.

04 Use of Information

11bad uses your data only for clearly defined purposes. We never use it for anything beyond that. Here is how your information is used:

• To create, manage, and secure your account.
• To process deposit and withdrawal transactions.
• KYC verification and fraud prevention.
• To provide customer service and support.
• To deliver a personalized experience based on your preferences.
• To send promotions and bonus offers (you may opt out at any time).
• To maintain platform security and drive technical improvements.
• To comply with legal obligations imposed by regulatory authorities.

05 Data Sharing Policy

11bad never sells your personal information. We share data with third parties only in the following limited circumstances:

• Payment Processors: Information required to verify bKash, Nagad, and Rocket transactions.
• KYC service providers: To identity verification agencies for document authentication.
• Law Enforcement: Upon receipt of a court order or valid legal directive.
• Fraud Prevention: To relevant authorities for the investigation of suspicious activity.
• Business Transfer: In the event of an acquisition or merger, with prior notice to users.

06 Data Protection Practices

11bad employs industry-leading, state-of-the-art technology to protect your data. Our security framework operates on multiple layers, so if one layer is compromised, the others remain active.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Data Encryption: Stored sensitive data is AES-256 encrypted.
• Firewall & DDoS Protection: Server-level protection against cyber attacks.
• Regular Security Audits: Periodic security testing conducted by independent third-party experts.
• Access Controls: Only authorized personnel have access to specific data.

07 Cookies Policy

11bad uses cookies on its website and app. Cookies are small text files stored in your browser that help improve your experience.

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: To remember your preferences, such as language settings.
• Analytics Cookies: To understand platform usage patterns, fully anonymized.
• Performance Cookies: For monitoring site speed and stability.

You can manage or disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features to not function properly.

08 KYC & Identity Verification

11bad complies with Anti-Money Laundering (AML) and fraud prevention policies. As part of this, KYC (Know Your Customer) verification may be required in certain situations. This is done entirely for your protection.

• KYC verification may be required before your first major withdrawal.
• If suspicious activity is detected, additional documentation may be requested.
• KYC documents are stored on secure servers and used solely for verification purposes.
• Once verification is complete, document soft copies are not used beyond their intended purpose.

09 Your Privacy Rights

As a user, you have specific rights over your personal data. To exercise any of these rights, please contact our support team.

• Right to Know: You may request to know what data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate information.
• Right to Erasure: You may request deletion of certain data upon closing your account.
• Right to Portability: You may request a copy of the data we hold about you.
• Right to Object: You may request to opt out of marketing communications.
• Right to Restriction: You may request that the use of your data be restricted to specific purposes.

10 Data Retention Period

11bad does not retain your data beyond the necessary period. Retention duration varies depending on the type of information:

11 Protection of Minors

11bad strictly does not provide services to anyone under 18. We do not knowingly collect information from minors. If anyone registers using a false age, the account will be closed immediately.

• Age is verified at the time of registration.
• Where there is doubt, age is verified through KYC.
• Parents should use parental controls to prevent minors from accessing the platform.

12 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please get in touch with us. Our dedicated Privacy Team will give your request the attention it deserves.

• Email: [email protected]
• Support Hours: 24 hours, 7 days
• Response Time: Within 24–72 hours